We have always been aware that trainers, mentors and coaches enjoy working with Extended DISC® products and the reason for this is probably not fully understood by those professionals who haven’t been exposed to the system.
In particular, because of the hundreds of competencies the Extended DISC® platform tool FinxS has available, reports can be customised to include an individual’s learning style or receptiveness. An example of just a few of the competencies that can be used are shown opposite.
So let’s take a look at a case study that demonstrates just one example of how a Extended DISC® Behavioural Style Report was used effectively in a training environment.
Emilio is a very experienced trainer who is manager of learning and people development in a large organisation.
He has a degree in human resources management and has been involved in training for some fifteen years. Although he is now manager of the training division of the company that employs him, he does from time to time conduct training sessions, generally involving managerial staff, who have, in most cases, demanding responsibilities.
One of Emilio’s training team advised him that he found one of his candidates (let’s call him Armando) had become overly cautious and introverted, which was contrary to the style shown in the behavioural report (which was not an Extended DISC® report) on file. And also contrary to his report, resisted any change.
This was a problem because the training involved new initiatives the company were about to adopt. This was surprising to Emilio as he knew Armando, who was a departmental manager, quite well and had always found him to be co-operative and in fact eager to adopt new ideas.
Armando’s behavioural report that Emilio had on file, was obtained only a few months before he was confronted by this challenge, and the report simply confirmed his understanding of Armando’s behaviour. Armando seemed to be quite an outgoing person who was competitive and decisive but also had persuasive and friendly traits in his style.
In a chance meeting with one of Extended DISC’s affiliates, Emilio explained Armando’s case to our affiliate who suggested he should obtain an Extended DISC® behavioural Report as he suspected there could have been an emotional reason for the change in Armando’s style. Our affiliate also explained that Extended DISC® Reports were based on an individual’s unconscious style and compared this natural style with an individual’s conscious style (or work role). The report Emilio had on file recognised only Armando’s conscious style, or his work style with no attempt to dig deeper into Armando’s unconscious style.
Our affiliate also explained to Emilio that perhaps Armando was suffering from stress and if this was so, he could well have reverted back to his natural behavioural style because it is the style that requires the least amount of energy.
It was therefore important to understand Armando’s true natural unconscious style, and this was defined by an Extended DISC® Report.
Just as importantly, FinxS reports are capable of identifying the causes of stress, the signs of stress and steps that should be taken to help alleviate stress for each separate 160 behavioural styles.
Emilio obtained a FinxS report which confirmed the affiliate was indeed correct and extracts from Armando’s Extended DISC® Behavioural report are shown above and opposite.
This information provided Emilio with answers he needed to effectively communicate with Armando and focus his training to provide a more effective programme to cope with Armando’s stress.
He was also able to help alleviate the stress through special mentoring, and by referring to the information contained in the report.
The main realisation for Emilio was that the original report accurately described Armando’s work style and this was of course the behavioural style that seemed to fit more accurately. He did not mix with him socially. Armando’s closest friends and relations immediately identified the “real” Armando described in the Extended DISC® report, which varied from his work style, and Armando had reverted to his unconscious style because of the stress.