job Information

Senior Customer Service Manager

Company Profile
Our client is an industrial real estate developer in Vietnam
Experience
5 years
Salary Range
Negotiable
Expires
10/08/2019

Responsibilities

  • Accomplishes information systems and organization mission by completing related results as needed.
  • Improve customer service quality result by studying, evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
  • Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Maximize customer operational performance by providing help desk resources and advice; resolving problems; disseminating advisories and warnings; detecting and diagnosing network problems.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Leading and supervising the team of customer service staff
  • Learning about products and services and keeping up to date with changes
  • Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications.
  • Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews, preparing and completing action plans; implementing customer service standards; resolving problems; completing audits; identifying customer-service standards; identifying customer service trends; determining system improvements; implementing change.

Requirements

  • 05 years working experience in Industrial environment.
  • Bachelors Degree
  • High level of written and spoken English
  • Leadership development
  • Good at Process Improvement, Developing Standards

Contact Information

Contact Name
Ms. Kim Nga - ESS Manager
Contact Phone
(028) 71013311 - EXT 109
Contact Email
ess@cxosearch.com
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CV
(.pdf/.docx/.doc)