International Senior Customer Service

Booking and PO management:

• Coordinate with vendor and customer in receiving bookings
• Check PO details and confirm booking to vendors
• Place booking with carrier (Ocean/Air), prepare loading plan
• Update systems – sending Pre-advice/post advice
• Submit shipping instruction to carrier, prepare FCR/ Bill of lading
• Issue invoice to shipper/vendors and settle payment to carriers
• Receive and check documents submitted by vendors before sending to consignee or uploading in system
• Update reports as requested by customers and supervisors
• Handle daily correspondence (emails/phone calls) from shippers and consignees, solve arising problems before/after shipment on board

Take part in/handle new customer implementation, vendor workshop, vendor training, customer conference meeting

Collecting customer and market ‘s feedback for management review and/or suggesting ways to enhance work efficiency

Up-selling/Cross-selling OOCL Logistics services.

Handle other tasks assigned by team leader or Manager.

• Bachelor’s Degree holder, major in Economics, Foreign Trade, Sea Transport is an advantage
• Good command of written / spoken English, Chinese language capability will be an advantage.
• Proficiency in computer literate, such as Excel, Word, Outlook and PowerPoint.
• Good communication skill, customer focused, achievement driven, teamwork and able to work under pressure.
• Experience in shipping and/or logistics related field is a priority