job Information

International Senior Customer Service

Company Profile
A world-class provider of innovative logistics and supply-chain services and solutions
Experience
2 years
Salary Range
Negotiable
Expires
28/02/2019

Responsibilities

Booking and PO management:

  • Coordinate with vendor and customer in receiving bookings
  • Check PO details and confirm booking to vendors
  • Place booking with carrier (Ocean/Air), prepare loading plan
  • Update systems – sending Pre-advice/post advice
  • Submit shipping instruction to carrier, prepare FCR/ Bill of lading
  • Issue invoice to shipper/vendors and settle payment to carriers
  • Receive and check documents submitted by vendors before sending to consignee or uploading in system
  • Update reports as requested by customers and supervisors
  • Handle daily correspondence (emails/phone calls) from shippers and consignees, solve arising problems before/after shipment on board

Take part in/handle new customer implementation, vendor workshop, vendor training, customer conference meeting

Collecting customer and market ‘s feedback for management review and/or suggesting ways to enhance work efficiency

Up-selling/Cross-selling OOCL Logistics services.

Handle other tasks assigned by team leader or Manager.

Requirements

  • Bachelor’s Degree holder, major in Economics, Foreign Trade, Sea Transport is an advantage
  • Good command of written / spoken English, Chinese language capability will be an advantage.
  • Proficiency in computer literate, such as Excel, Word, Outlook and PowerPoint.
  • Good communication skill, customer focused, achievement driven, teamwork and able to work under pressure.
  • Experience in shipping and/or logistics related field is a priority

Contact Information

Contact Name
Mr. Nhat Trieu - ESS Manager
Contact Phone
(028) 71013311 - EXT 101
Contact Email
ess@cxosearch.com
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CV
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