job Information

Company Profile
Our client is an industrial real estate developer in Vietnam
Experience
5 years
Salary Range
30 - 50 million
Expires
14/02/2019

Responsibilities

  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed
  • Leading or supervising a team of customer service staff
  • Learning about your organization’s products or services and keeping up to date with changes
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
  • Learning and working with various types of software for digital marketing.
  • Build up the relationship with authorities to solve the tenants’ issues.
  • Project to organize annual activities/ events for Tenants based on annual budget of whole team
  • Cooperate with BWID North team to develop a national standard network in terms of CS
  • Working closely with sales and marketing department

Requirements

  • Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information, Developing Standards, Help Desk Experience, Emphasizing Excellence
  • A minimum 3 years of customer service management experience  from a related real estate industry

Contact Information

Contact Name
Ms. Tuong Vi – Recruitment Consultant
Contact Phone
(028) 71013311 - EXT 106
Contact Email
ess@cxosearch.com
Full name
Phone
Email
City
Note
CV
(.pdf/.docx/.doc)